FAQ's

 

DO I NEED AN APPOINTMENT? 

Yes, appointments are required during the week to ensure you receive personalised attention and ample time to try on and select your items. This allows us to give you the best experience possible, with dedicated fitting rooms and styling assistance if needed. On a Saturday we are open to the public without an appointment.

WHERE CAN I BOOK A DRESS?

We always recommend popping in store, where you can try on a range of dresses and be sure of the one you want to book. Here at SB we know how a size in a different brand, material and style can vary and we want you to leave with something you feel 100% in! However, you can view our range online and book a dress via email or phone if you know the exact style you are after.

WHAT IS THE PROCESS?

We require a 50% non refundable deposit. This ensures your selected dress is locked in for your date. The remaining 50% is paid upon collection. When you book a dress in-store or via phone, we create a customer profile with all of your information and collection requirements. A copy of our Terms and Conditions will also be read, signed and emailed to you at the time of booking.

**Due to high demand, we do not hold dresses unless a 50% deposit is made.

HOW LONG CAN I HIRE A DRESS FOR?

Our standard rental period is for the weekend, however longer hire periods can most certainly be arranged.

We have very flexible rental periods to suit events that fall out of the weekend period, interstate events, public holiday parties and even overseas holidays. We cater for absolutely everyones situation and schedule. Our in-store team will arrange collection and drop off dates to suit you.

HOW FAR AHEAD CAN I BOOK A DRESS?

There is no time too soon or too late to hire a dress from us! You can hire months in advance or come in the day of your event and leave with a dress in hand that very same day.

WHAT HAPPENS IF I WANT TO CANCEL MY DRESS?

All 50% deposits are non-refundable. If you decide to cancel your booking, let us know as soon as possible. To avoid paying the remaining 50% of your booking, you must provide us with 48 hours prior to the pick up date otherwise the balanced is charged.

CAN I PURCHASE A DRESS?

Yes, we do have some selected styles on and off the floor that are available for purchase. Please choose carefully as we do not offer refunds, swaps or credits once a dress has been purchased at a discounted price. Please note these are pre-loved dresses and some minor wear and tear may be visible.